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Job Description
We are seeking a Senior Business Analyst - Contact Centre Transformation to join our team in Dublin, Ireland. The ideal candidate will have 10+ years of experience in Business Analysis, specifically in Contact Centre Transformation for banking customers. Responsibilities include engaging with business users, understanding problem statements, and developing customer-driven processes. The candidate will also support the business in planning and designing digital strategies, and bring industry experience and thought leadership to advise on trends and future operating models. The company is a global business and IT services provider specializing in digital, cloud, and automation.