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Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Responsibilities
- Work with colleagues & cross-functional teams in an Agile environment to produce and own business user requirements, functional specifications and business cases.
- Support the end-to-end digital process, from design through to development, testing and implementation, ensuring that digital deliverables meet business requirements and are fit for purpose.
- Work closely with the UI/UX designers, ensure that UI & UX are designed properly and meet the business requirements.
- Work closely with application developers and project managers to plan, design, and implement mobile applications that meet business requirements.
- Analyze and specify new features and changes of existing features as well as interface level requirements: field mappings, field gap analysis.
- Engage with business users, understand the problem statement, and agree scope of engagement.
- Interview product owners to understand as-is business processes and then develop customer-driven to-be processes.
- Support the Business by documenting process models and identifying opportunities for improvement.
- Ability to map customer experience using tools like personas, customer journeys, etc.
- Gather and analyse statistical data from the business areas for supporting business case for change.
- Research and analyse best-in-class industry processes to support digitization & simplification of customer journeys.
- Support the Business in planning and designing digital strategies encouraging customer retention and customer loyalty.
- Bring in industry experience and thought leadership to advise on trends, future operating models and best-in-class journeys.
- Develop a deep understanding of the business context and marketplace that our business stakeholders are operating in.
- Employ process modeling techniques to capture requirements. Work hand-in-hand with the Product Owner and Development teams in order to deliver process improvements.
- Work with multiple product owners to write & develop clear, non-implementation-specific epics, user stories and acceptance criteria.
- Support and contribute to the metrics-driven culture within our function.
Experience and skills required
- Experience working in relevant environment/s, i.e. Mobile/Digital change.
- Strong analytical, conceptual, and creative skills to navigate complexity and rapid changes.
- Experience in UX prototyping to enhance user-centric design.
- Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision-making.
- Experience of working in an FS advisory role, in a similar organization is a massive plus.
- Experience in documenting a business case, business process modeling, and requirement elicitation through workshops.
- Manage projects from inception through design to delivery.
- An IT background with a solid grounding in technology.
- Experience of working in both Agile & waterfall SDLCs.
- Communication, group dynamics, collaboration and continuous improvement are core – being best practice-driven.