Job Description
Microsoft seeks a Principal Site Reliability Engineer to join the Azure Customer Experience team, responsible for designing, implementing, and maintaining robust SLO monitoring systems to track and meet service level objectives defined in customer engagement agreements.
As a key member of the Observability team, you will play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure.
Responsibilities
- Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations.
- Instrument code to measure SLOs, develop solutions to detect SLO breaches, and develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
- Collaborate closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
- Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
- Proactively engage customers on SLO performance, addressing concerns and offering insights.
- Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
- Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.
Requirements
- Substantial experience with designing, implementing, debugging, and launching commercial software products or web services.
- 2+ years of SRE experience in cloud - Azure (or AWS/GCP).
- Degree: Bachelor's or master's degree in computer engineering (or equivalent).
- Customer Obsession: Passion for customers and focus on delivering the right customer experience.
- Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
- Excellent Communication: Must have the ability to empathize with customers and convey confidence.
- Technical Skills: Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers.
- Advanced certifications in SRE or related fields.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.