Job Description
Unlock Customer Success with Microsoft Azure
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a key member of our Azure Customer Experience (CXP) team, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in Microsoft Azure.
Join Our Mission
We're a customer-obsessed team that believes in the power of innovation and collaboration. Our vision is to turn Microsoft Cloud customers into fans by delivering exceptional experiences that meet their unique needs and expectations.
Your Key Responsibilities
- Collaborate with customers to define and establish Service Level Objectives (SLOs) and Service Level Indicators (SLIs) that align with their business goals and expectations.
- Instrument code to measure SLOs, develop solutions to detect SLO breaches, and create automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
- Work closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues.
- Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans and proactively engaging customers on SLO performance, addressing concerns and offering insights.
- Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs and develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.
What We Offer
As a Principal Site Reliability Engineer on our team, you'll have the opportunity to work with cutting-edge technologies, collaborate with a diverse group of experts, and make a meaningful impact on the success of our customers. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for growth and development.
At Microsoft, we're committed to creating a workplace that's inclusive, diverse, and respectful. We believe that everyone deserves to feel valued, heard, and empowered to succeed. If you're passionate about customer success, innovation, and collaboration, we encourage you to apply for this exciting opportunity.