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Job Description
Research, Analytics & Data Science Team Member
The Research, Analytics & Data Science team at Intercom uses data and insights to drive evidence-based decision-making.
We're a team of data scientists and product researchers who use data to unlock actionable insights about our customers, products, and business.
Our team generates insights that build customer empathy, drive product strategy, and shape products that deliver real value to our customers.
Key Responsibilities:
- Partner with product and GTM teams to identify important questions and answer those questions with data.
- Work closely with product managers, sales, and marketing leaders to develop success metrics, set targets, measure results, and size opportunities.
- Perform root cause analysis to help uncover the underlying drivers of performance.
- Design, build, and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables.
- Partner closely with product researchers to build a holistic understanding of our customers, products, and business.
- Influence our product and GTM strategy through experimentation, exploratory analysis, and quantitative research.
- Build and automate actionable models and dashboards.
- Craft data stories and share findings and recommendations across R&D, GTM, and the broader company.
- Drive and shape core RAD foundations and help us improve how the RAD org operates.
Requirements:
- 5+ years of experience working with data to solve problems and drive evidence-based decisions.
- Excellent SQL skills and good knowledge of statistics.
- Proven track record of initiating and delivering actionable analysis and insights that drive tangible impact with minimal supervision.
- Excellent communication skills (technical and non-technical) and a focus on driving impact.
- Strong growth mindset and sense of ownership.
- Innate passion and curiosity.
Bonus Skills & Attributes:
- Experience with a scientific computing language (such as R or Python).
- Experience with BI/Visualization tools like Tableau, Superset, and Looker.
- Experience with data modeling and ETL pipelines.
- Experience working with product teams.
Benefits:
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Open vacation policy and flexible holidays so you can take time off when you need it.
- Paid maternity leave, as well as 6 weeks of paternity leave for fathers, to let you spend valuable time with your loved ones.
- Mac Books are our standard, but we're happy to get you whatever equipment helps you get your job done.