Job Description
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen. WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions. THE ROLE: Senior Engineer, MS Ops (Cloud) Job Summary: As a Cloud Services Engineer in a managed services provider company, you will be responsible for the design, implementation, and management of cloud-based solutions for multiple clients. Your role will focus on delivering high-quality services, meeting client KPIs, maintaining SLAs based on Response and Resolution, and ensuring client satisfaction. Job Responsibilities: Design, implement, and manage cloud-based solutions for clients, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS) solutions. Ensure that all solutions meet or exceed client KPIs, including availability, reliability, scalability, and security. Monitor and maintain client cloud environments to ensure optimal performance and efficiency. Respond to and resolve client service requests and incidents within the agreed SLA timeframe. Collaborate with other teams, including developers, operations, and support teams, to ensure smooth integration of cloud-based solutions with existing client infrastructure. Provide regular updates and reports to clients on service performance, KPIs, and upcoming changes. Ensure compliance with industry standards and regulations, such as ISO, and GDPR. Continuously improve cloud-based solutions and processes to increase efficiency, reduce costs, and enhance client satisfaction. Required Skills: Ability to communicate well with all levels of staff at client companies. The ability to prioritize and multitask, with excellent time management skills. Experience with cloud platforms such as AWS, Azure, and Google Cloud. Strong understanding of cloud computing concepts, including IaaS, PaaS, SaaS, and cloud security. Ability to remain calm under pressure, especially during peak hours or intense situations. Be able to follow company procedures and methods. Knowledge of management principles and familiarity with company products, services, and policies. Strong analytical and problem-solving skills. Ability to prioritize and manage multiple tasks and projects simultaneously. Education and Experience: Relevant industry certifications, such as AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect, or Google Cloud Certified. ITIL methodology. Azure Active Directory, Office 365, SharePoint. Intune. ABOUT PRESIDIO Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements. Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Within Presidio’s 40+ US offices and offices in Ireland, London, Singapore, and India. For more information visit: www.presidio.com #J-18808-Ljbffr