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Job Description
We are seeking a Senior Escalation Engineer to resolve complex customer issues and provide technical expertise to our team.
Responsibilities:
- Resolve escalated customer issues with minimal oversight from management.
- Prioritize work items based on customer requirements and technical expertise.
- Act as a resource for less senior team members, providing technical guidance and support.
- Communicate effectively with customers and internal stakeholders, documenting issues and providing solutions.
- Participate in training new team members and contribute to knowledge base development.
Requirements:
- Bachelor of Science in Computer Science or equivalent experience.
- 3-5 years of experience in a technical customer support environment or field experience, working in enterprise-level environments.
- Strong problem-solving and analytical skills, with a focus on operating system resource management and debugging.
- Experience with Windows Server, DNS, firewall/DMZ configuration, LDAP/Active Directory & ActiveSync, and cloud-based SaaS products.
About the Role:
We offer a competitive compensation package, a comprehensive benefits plan, and a flexible work environment that allows you to work whenever, wherever, and however you choose. Our team is passionate about delivering exceptional customer experiences and we're looking for someone who shares our commitment to excellence.
Perks:
- Competitive compensation and benefits package.
- Flexible work environment.
- Ongoing training and development opportunities.