Job Description
To ensure we can provide exceptional service to all those who visit The CCD, we are currently seeking a Senior ICT Engineer to join our team at The Convention Centre Dublin (The CCD) on a full-time permanent basis. Key Objective To provide a fit for purpose service to both internal corporate users and to external clients of The CCD by ensuring the server and network system are maintained at their optimal level. To take responsibility of the key areas of the ICT team that keep the business operating at an optimal level and provide support for more junior members of the ICT team. Key responsibilities include but are not limited to the following: Network Management (LAN/WAN) Support, maintain, manage the Corporate LAN, WAN, Wi-FiWireless Infrastructure configuration and management and designLiaise with Carriers on installation, configuration, and problem resolution Network Monitoring Management and support of firewalls and remote access solutions Ensure compliance with industry best practice security standardsResponsibility for Cisco Core infrastructure including VLANS and VRFsResponsibility for overall Server and storage infrastructureManage vendors who act in a support role for ICT services and hardware devices and report on their SLA compliance System Management Support and integration of software systems, both general desktop packages and business specific packages Management and design of Active Directory and Office365 SAN Management and monitoringMicrosoft SharePoint support, design and backupVMware and ESX Cluster Management General application and SQL database support and backupHelp with the design and implementation of Disaster recovering and continuity planningManage Planned Preventative Maintenance schedules and assign role to tasksManage all software licenses within the businessManage all hardware warranties and support contracts Desktop Environment Management Responsible for hardware research and device selection (with team)Service desk ticketing monitoring Coms room oversee of cabling and Patch ManagementInstruction of other teams members on correct build and rollout of desktops Event/Client Management Liaise with external clients to identify requirements and raise service orders Take part in the design and delivery of client events (after hours and weekends) Support, troubleshooting, resolution of clients, exhibitors and delegates issuesConfigure infrastructure based on event/client requirements Sign off on designs and implementation by other ICT engineers Project Management Develop business cases proposalDevelop project plansHold project meetingsManage and implement projectsManaging projects of the other team engineers Other Responsibilities Take part in the On-Call support process Attending sessions of communication for senior managers and communicating down.Decision maker when HoD is unavailableResponsible for technical documentation creation and distribution Duties and responsibilities will vary from time to time and the post holder will be expected to perform other such duties that reasonably comparable; adhere to Company health, safety and environmental policies; maintain a safe working environment and ensure your work activities are safe. Person Specification The successful candidate will have: 10 years in an IT role3 years in a people management roleExperience of 3-5 years working with Cisco infrastructure (Cisco qualified)Experience of 3-5 years in VMware Server implementationExperience of 5-7 years in Microsoft Server environment (Microsoft qualified)Strong troubleshooting and resolution skillsEvidence of a strong customer service focusStrong team-working and communication skillsProject management experienceAbility and experience in managing team of engineersDeveloping long term ICT strategies for the businessIdentify and highlight risks to the business from an ICT perspectiveAbility to talk up to Senior managersDemonstrate strong customer service values and understandingProvide innovative technical solutions for the businessAt The Convention Centre Dublin (The CCD), we have a vision – ‘to be the world’s favourite venue, experts in delivering world class events, positively impacting the world around us.” The Convention Centre Dublin (The CCD) is Ireland’s first purpose-built, international conference venue, located on Dublin’s North Wall Quay. Since opening in September 2010, we have hosted over 2,000 events for a range of Irish and international clients and won 64 awards. Our aim is to offer our clients and visitors an unrivalled event experience as we continue to position Ireland on the world stage for international conferences and events. At The CCD, we live and breathe our values, which include a ‘relentless passion for exceptional service’. At every point of our customer journey, we are focused on the highest levels of service and customer care, and we look for individuals who share this passion and commitment. Benefits At The CCD, we recruit the best and in return, we offer an excellent benefits package. This includes: A competitive salaryA flexible working environment, in a city centre locationCorporate Pension Scheme, with Employer Contribution23 days annual leave, with additional days rewarded based on length of service up to a maximum of 27 daysOn site staff restaurantBike to Work Scheme, with Employer ContributionPaid Maternity Leave (26 weeks) and Paternity Leave (2 weeks)Comprehensive Health InsuranceWorkplace wellbeing programmeTraining and development opportunitiesEmployee Assistance Programme All benefits are provided at the discretion of The CCD and can be amended or withdrawn if/when it is deemed necessary to do so. #J-18808-Ljbffr