Job Description
Day-to-day responsibilities include but are not limited to the following: Provide 3rd-line support to end-users on all ICT-related tasks over the phone and at the desk when required. Ensure ICT Support systems are kept up to date and in support Troubleshoot all Physical and Virtual Server issues Troubleshoot all software-related issues Installation of ICT hardware and software Deal with external support companies in relation to escalated ICT Infrastructure calls Participation in ICT Dept. on-call rota. What is essential to have: 5+ years of previous experience working on an Infrastructure Team Installing, maintaining, and supporting both hardware and software Server Deep knowledge of Windows and Microsoft software Deep knowledge of Windows Server and Microsoft software Detailed knowledge of VMware. Good working knowledge of Microsoft Exchange Good knowledge of Active Directory and GPOs Experience with backup systems Excellent communication Strong problem-solving skills Qualifications: Degree in Information Technology or equivalent working experience Skills: Level 3 ICT support Windows Server VMware Group Policies