Job Description
Join our client’s esteemed team as a Senior Technical Analyst, where you’ll play a pivotal role in both internal technical operations and customer-facing support. You’ll be at the forefront of client interaction, ensuring their issues are addressed promptly and effectively. With your proven problem-solving skills, you’ll contribute significantly to our client’s success. We offer competitive compensation and benefits, aligning with the responsibilities of this integral position. If you’re passionate about service excellence and eager to advance your technical career, we want to hear from you.Reporting to: Technical Operations ManagerResponsibilities:Lead and mentor a team providing IT support on various issues.Maintain organization and accuracy, prioritize tasks effectively.Assist in mentoring and training team members.Address user requirements with commercial insight.Diagnose and resolve complex technical issues.Stay updated on emerging technologies.Skills & Qualifications:Required:Minimum 3 years in technical support with leadership experience.Strong knowledge of OS, networking, and hardware.Excellent communication skills, ability to explain technical concepts clearly.Ability to multitask and work under pressure.Logical thinking and problem-solving skills.Experience With:Microsoft & Apple OSAndroid and iPhone devicesPoS/EPoSIndustry certifications (e.g., CompTIA A+, Network+) preferred.Benefits:33 days holiday per annumTraining & qualification opportunitiesAccess to cutting-edge technologyDynamic work environmentApply for this jobYou can apply for this job via the application form below. #J-18808-Ljbffr