The purpose of this role is to support the Customer relationship with the Franchise unit and Bottling Partner Group in the region.
This involves managing the supply from a number of concentrate plants (CPS) delivering to multiple locations and countries.Acts as the main point of contact for coordination and escalation in relation to operational supply management for the Franchise and associated Bottler(s).
Supports the translation of requirements from customers into CPS plant actions ensuring perfect order supply through E2 E collaboration across the system supply chain partners.
Leads the Next Gen S&OP processes between assigned Franchise Units and CPS, optimizing E2 E visibility and strategic volume alignment, effectively balancing business requirements with supply chain capacities and capabilities.
Responsible to manage supply execution and problem solving involving multiple CPS plants and multiple cross functional teams ensuring timely responses with effective and sustainable solutions for the system.
Supports at Franchise level all global and strategic initiatives, ensuring the implementation of E2 E value creation opportunities in collaboration with global stakeholders, Bottlers, OU Franchise Units & CPS.
Develop & coordinate solutions across Franchise partners when exposures arise due to demand and other fluctuations.Coaches and develops the Customer Account Specialists and Ops Customer Representatives supporting the business in assigned Franchise Units, driving a strong culture of engagement, continuous improvement and customer focus.
Supports standardization and automation of global Customer Management processes.