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Job Description
Support the Customer relationship with Franchise units and Bottling Partners in the region, managing supply from concentrate plants to multiple locations and countries.
This role involves operational and tactical scope, with links to strategic initiatives.
Key Responsibilities:
- Lead the relationship with assigned Franchise units, ensuring alignment across large-scale and complex operations.
- Act as the main point of contact for coordination and escalation in relation to operational supply management.
- Support the translation of customer requirements into actions at concentrate plants, ensuring perfect order supply through collaboration.
- Lead Next Gen S&OP processes between Franchise units and concentrate plants, optimizing visibility and strategic volume alignment.
- Manage supply execution and problem-solving involving multiple concentrate plants and cross-functional teams.
- Support global and strategic initiatives, ensuring the implementation of value creation opportunities.
- Develop and coordinate solutions across Franchise partners in response to demand and other fluctuations.
- Embed sustainable process and system enhancements to prevent supply/financial/system risk.
- Coach and develop Customer Account Specialists and Ops Customer Representatives.
- Support standardization and automation of global Customer Management processes.
- Support business continuity actions as required.
Qualifications and Requirements:
- Relevant experience in Customer Management or other related Supply Chain areas within a multinational organization.
- Fluent written and spoken English with strong communication skills.
- Ability to operate in a multi-cultural environment.
- Experience in operational people management roles.
- Education: University/Advanced Degree.
- Postgraduate/Master's Degree Preferred.