Job Description
**Job Summary:** The Sr. Manager will lead the contingent workforce program in the EMEA region, driving transformation, and delivering high-quality services to clients. The Pfizer contingent workforce program is undergoing a global transformation, deploying a centralized governance model, a globally configured VMS tool, harmonized workforce practices, and strategic partnerships with MSPs, Master Vendors, and Preferred Suppliers. This newly created position will be a critical contributor to the ongoing transformation efforts, providing on-ground support and cultural expertise to help drive change and promote program adoption during the project. **Key Responsibilities:** * Provide flexible support across all major workstreams to help the team achieve their deliverables and protect the project schedule. * Be a critical resource to the Global Program Director, including but not limited to: + Providing country-specific knowledge to help shape and guide our approach to change. + Creating global policy and configuring the VMS tool. + Selecting MSPs, Master Vendors, and Preferred Suppliers. + Engaging on current-state discovery and future-state design for the EMEA region. + Providing critical on-ground support for all EMEA change management activities. + Promoting the new program to stakeholders and triaging client concerns back to the project team. * Manage the day-to-day relationship and delivery outcomes of the Managed Service Provider (MSP) supporting the EMEA region. * Develop strong relationships with the MSP delivery team and their regional account leadership. * Ensure the MSP is adhering to the terms of their agreement (SLAs, KPIs, etc.). * Review operating reports and activity metrics to understand trends and bottlenecks. * Participate in quarterly business reviews. * Help identify and qualify new suppliers, in collaboration with Pfizer Strategic Sourcing. * Participate in supplier scorecards and optimization planning with the MSP and Strategic Sourcing. * Monitor and support resolution of high-risk or complex HR/ER workforce issues. * Ensure timely resolution of client escalations, consulting with Legal, Security, Compliance, etc. * Keep the MSP aligned to Pfizer's global program roadmap and objectives at all times. **Requirements:** * 8+ years' experience in a leadership role within the contingent workforce in the EMEA region. * Experience in a large corporate environment, preferably a global blue-chip company. * Proven record of delivering new contingent workforce programs and driving client adoption. * Strong knowledge of employment laws/regulations for contingent labor (see in-scope countries). * Practical experience selecting, managing, and motivating third-party labor suppliers. * Excellent communication and listening skills. * Ability to convey complex ideas in an easy-to-understand manner. * Ability to negotiate and influence internal and external stakeholders. * Comfortable creating and delivering presentations, trainings, and other speaking events. * Analytical thinker, able to understand, develop, and improve workflows and practices. * Exhibits independent discretion and control while also informing and escalating appropriately. * Adept at working across functional teams in a matrixed environment to deliver solutions. * Ability to travel 20% for short trips to in-scope countries on a regular basis. * Strong working knowledge of Microsoft Word, Excel, Power Point, Outlook, and Teams. * Life Sciences or Pharmaceutical experience preferred but not required.