Job Description
Senior Manager, Pharmacovigilance ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well. Description: Monitors projects to assure company profitability and associated project goals and objectives are being met. May serve as the main point of contact for the customer for the life-cycle of assigned stand alone projects and programs, and the main pharmacovigilance point of contact for assigned full-service projects Develops, implements, and monitors profitability, objectives, metrics of assigned group of direct reports. Identifies and implements improvements of processes within own service area through review of project specific plans and their implementation; recommends improvement plans to projects. Manages resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual obligations. Analyzes current and future project backlog in order to provide adequate resources to meet business objectives. Identifies and implements process improvements and other ways to improve efficiencies. Provides technical oversight of the generation of project plans such as but not limited to Safety Management Plans (SMP) or SAE Reconciliation plans, in close cooperation with project team during set-up phase. Delivers training on department related topics as well as general company processes and systems to Pharmacovigilance staff. Liaises with other functional managers to ensure consistency of pharmacovigilance approaches within the company. Maintains familiarity with current industry practices and regulatory requirements that affect services provided by the assigned service area. Reviews Pharmacovigilance Associate, Pharmacovigilance Specialist and/or Pharmacovigilance Assistant group-related project tasks; provides leadership in the delivery of related services to clients. Supports direct reports in identification of out of scope activities and process efficiency/improvement needs or implement contract amendments/change orders as required Ensures that staff fulfill their responsibilities in accordance with company and/or client QMS, policies, procedures, and SOPs, as applicable. Creates an environment that encourages learning, self-improvement and career development for staff. Identifies and implements process improvements through review of SOPs, processes; recommend improvement plans to senior management. Builds teamwork and improves process and productivity by working within and across functional areas. Ensures staff development and performance feedback are provided through activities such as mentorship and career development. Involved in the recruiting processes for new employees within the assigned service area. Assists with bringing new business opportunities to the company and maintaining existing clients' relationships for repeat business. Interacts with clients and participates in client meetings as necessary to support and maintain new business. Participates in business development initiatives, including presentations and proposal development. Ensures that timely and accurate information is submitted on all proposal efforts. Supports direct reports and senior management during audit preparation and conduct. Responds to audit findings as needed. Coordinate interdepartmental activities (e.g. quality control processes, quality assurance (audits), miscellaneous project activities) Acting as a Subject Matter Expert (SME) for various technologies or processes Develops and delivers training courses on Pharmacovigilance related topics to ICON employees within and outside Pharmacovigilance, as well as to external parties (investigators, clients). Displays an industry presence by: Writing articles for industry publications Giving presentations at industry conferences o Obtaining industry certifications Represents the assigned Pharmacovigilance service area as part of global initiatives impacting Pharmacovigilance, and makes decisions autonomously, with little direct supervision required. Requirements: Thorough working knowledge of local and global medical device Health Authority regulations, guidelines, policies and ICH Guidelines Effective project management skills Ability to make decisions independently and operate autonomously Excellent Planning, organization, people, time and change management skills Ability to develop and maintain good rapport with the clients; experience with client interactions is advantageous Highly motivated and proactive Ability to organize the team in a way to ensure stable and easy scale up of the structure Benefits of Working in ICON: Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development. At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future. ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below. #LI-JP3 What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family's needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply To be considered for this role you will be redirected to our careers page & prompted to create a jobseeker account here. To start the process, click the Continue to Application or Login/Register button below. Benefits: Work From Home