Job Description
Job Description NBI is looking for an experienced and enthusiastic Engineer who wants to jump in head-first and help build a mission-driven company from the ground up. About us We're National Broadband Ireland and we're delivering the largest telecommunications project that Ireland has ever seen. We're designing, building and operating Ireland's new, high-speed wholesale broadband network under the National Broadband Plan. Our aim is to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially. The NBI network, using a combination of State subsidy and commercial investment, will deliver high-speed broadband to over 1.1 million people and over 554,000 premises in Ireland. No matter how remote or rural, no town, village or community will be left behind. NBI will be responsible for the management of the new national broadband network for the next 25 years. To hear more about our colleagues working on the rollout of the National Broadband Plan, please click here. Key Objectives / Accountabilities: NBI is looking for an experienced and enthusiastic Engineer who wants to jump in head-first and help build a mission-driven company from the ground up. You are comfortable with a constantly changing environment. You are detail oriented, and you love efficiency and excellent service. You will directly contribute to the building of a state-of-the-art operations capability, working in the NBI Second Line Support team. You will have professional experience working with the latest fibre access technologies. You will have deep specialist domain expertise- or the proven aptitude to develop such in fibre access networks: including XGSPON and OMCI. Knowledge of PON diagnostic methodologies, techniques and tools is an advantage; ideally extending to knowledge of Nokia access nodes and Network Analyzer - Fibre (NA-F). Knowledge of Radio Access & Backhaul Network technologies and related systems and processes is also an advantage. You get the importance of teamwork, and you understand the importance of developing strong relationships with our Network Operations & Engineering teams; as well as managing the performance of third-party vendors who will provide third-line support. You will work with a diverse team of people - with ICT systems and operational process expertise; and you will be responsible for delivering specialist Access Network technical support to assure continuity of network service. Key deliverables Support optimal function and performance of all fibre access network elements OLT, ONT; specializing in fibre access technologies, systems and diagnostics. Support the adherence to key operational processes. Support the acceptance of new/enhanced network resources into production. Support the resolution of complex single- and multi-domain issues. Contribute to the performance management of the operations team and third-party contractors. Contribute to an open team culture of excellence, efficiency and continuous improvement. Develop a strong relationship with colleagues in the Network Operations Centre and the Customer Operations teams; as well as liaising with third-party vendor specialists who will provide third-line support. Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPIs. Knowledge & Experience: Our ideal candidate will have the following profile: Preferred: Three+ years technology/operations experience in an ICT environment; in an operational or engineering role. A third level qualification in engineering, computer science, physics or similar. Ideally, domain knowledge across PON fibre access networks. Knowledge of Analytic Trouble Shooting (ATS) techniques; test methodologies and techniques; and an aptitude for analysis, prioritization and clear technical communication - to identify root causes of functional and performance problems and generate remedies and resolutions. Excellent understanding of ICT operations. Excellent written, oral communication, reporting and presentation skills. Excellent ambassador for NBI, promoting the organisation and role modelling NBI's values. With the ability to: Be a team player and a strong solo operator. Excellent verbal, written communication and presentation skills. Continuously improve and adapt to change. Problem solve and take the initiative to deliver on requirements. Effectively manage time and other resources. Maintain a customer focus in providing technology services. Facilitation skills: ability to chair and facilitate workshops involving various levels of expertise and disciplines. Leadership skills: ability to influence, guide and direct colleagues. Apply Now #J-18808-Ljbffr