Job Description
Job Description NBI is looking for an experienced and enthusiastic Second Line Support Engineer who wants to jump in head-first and help build a mission-driven company from the ground up. Overview We're National Broadband Ireland and we're delivering the largest telecommunications project that Ireland has ever seen. Our aim is to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially. Key Objectives / Accountabilities: You will directly contribute to the building of a state-of-the-art operations capability, working in the NBI Second Line Support team. Ideally, you will have a strong IT background and domain expertise across two or more of Operational Support Systems (OSS) and Network Management systems (NMS). You understand the importance of teamwork and developing a strong relationship with our Network Operations & Engineering teams as well as managing the performance of third-party vendors who will provide third-line support. Key Responsibilities: Support optimal function and performance of all managed elements across the Access, DWDM, and IP network domains; specializing in Element Management & OSS technology, configuration, fault resolution, and diagnostics. Identify root causes of functional and performance problems and generate remedies and resolutions. Support the adherence to key operational processes. Support the acceptance of new/enhanced network resources into production. Support the resolution of complex single- and multi-domain issues. Contribute to the performance management of the operations team and third-party contractors. Contribute to an open team culture of excellence, efficiency, and continuous improvement. Develop a strong relationship with colleagues in the Network Operations Centre and Customer Operations teams; as well as liaising with third-party vendor specialists who will provide Third Line Support. Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of the network to stringent KPIs. Knowledge & Experience: Our ideal candidate will have: 3+ years technology/operations experience in an ICT environment. A third-level qualification in engineering, computer science, physics or similar. Strong IT background and domain expertise across two or more of Operational Support Systems (OSS), Network Management systems (NMS), and Performance Management Systems. Skills: Allocation, installation, configuration, activation, and testing of services and network resources to meet customer requirements. Execution of proactive and reactive Operations & Maintenance activities. Support for assurance of continuous availability and attainment of SLA or QoS performance levels. Continuous status and performance monitoring to proactively detect possible failures. Analytic Trouble Shooting (ATS) techniques; test methodologies and techniques; and an aptitude for analysis, prioritization, and clear technical communication. Knowledge of recommendations and standards applicable to EM and OSS domains, e.g., the Telecommunications Management Network (TMN) M.3000 series. Excellent understanding of ICT operations. Excellent written, oral communication, reporting, and presentation skills. Excellent ambassador for NBI, promoting the organization and role modeling NBI's values. Apply Now #J-18808-Ljbffr