-
Job Description
Second Line Support Engineer
We are seeking an experienced and enthusiastic Second Line Support Engineer to join our team and contribute to the building of a state-of-the-art operations capability.
About the Role
The successful candidate will be responsible for supporting the optimal function and performance of all managed elements across the Access, DWDM and IP network domains, specializing in Element Management & OSS technology, configuration, fault resolution and diagnostics.
Key Responsibilities
- Support the adherence to key operational processes.
- Support the acceptance of new/enhanced network resources into production.
- Identify root causes of functional and performance problems and generate remedies and resolutions.
- Support the resolution of complex single- and multi-domain issues.
- Contribute to the performance management of the operations team and third-party contractors.
- Develop a strong relationship with colleagues in the Network Operations Centre and Customer Operations teams.
- Work with business stakeholders and IT to ensure the quality of documentation and the ability to measure and manage the performance of the network to stringent KPIs.
Requirements
- 3+ years technology/operations experience in an ICT environment.
- A third level qualification in engineering, computer science, physics or similar.
- Strong IT background and domain expertise across two or more of Operational Support Systems (OSS), Network Management systems (NMS) and Performance Management Systems.
- Knowledge of- and experience with some or all of the following Nokia systems/applications is an advantage but not essential: NFM-P, NFM-T, Access Management System (AMS) and Network Analyzer Fibre (NA-F).
- Knowledge of some of the following would be an advantage: Linux System Administration (RHEL preferred); Hewlett Packard servers; virtualization technologies and third-party cloud systems (KVM, AWS etc.); scripting: Bash, Python, Perl etc.; Data analysis & time series DB monitoring: Grafana, Telegraf, InfluxDB etc.; Atlassian systems; SOAP, REST & SNMP.
- Excellent understanding of ICT operations.
- Excellent written, oral communication, reporting and presentation skills.
What We Offer
We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.