Job Description
About Intercom Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support. Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way. What's the Opportunity? At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as: Building a beautiful messenger composer Rule matching Deliverability Security App availability Machine learning What Will I Be Doing? As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform, and SaaS technologies that form the core of Intercom’s backend infrastructure. Ship a change to production on your first day and a feature in your first week. Grow your team’s capacity by mentoring other engineers and interviewing candidates. What Skills Do I Need? We’re looking for someone with: 5+ years of industry experience in a software engineering role, preferably building a SaaS product. Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.). Experience collaborating directly with product teams and designers. Experience with Distributed systems. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr