Job Description
Senior Product Engineers are sought to build AI-powered products, working closely with ML Scientists and product teams to define new features, research algorithms, and rapidly prototype.
We're a product-focused team, working in partnership with Product and Design functions to move to production fast, often shipping to beta in weeks after a successful offline test.
We're passionate about applying machine learning technology, productizing classic supervised models to cutting-edge unsupervised clustering algorithms and novel transformer neural networks.
As an experienced product engineer, you'll take an analytical approach to development, with hands-on experience with ML systems.
Key Responsibilities:
- Build systems that power Intercom's flagship AI products, working in ML Python tech stack and across the product on our Rails app.
- Work alongside ML Scientists to bring proof-of-concept code to production, ensuring it's robust and scalable for real-world use.
- Partner with product teams outside of our group to shape the best AI-powered product experience for customers.
- Contribute to all phases of software development, including ideation, prototyping, implementation, and testing.
- Play an active role in the hiring, mentoring, and career development of other engineers.
- Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom.
Requirements:
- 5+ years of experience shipping high-quality products.
- 1+ year of experience building ML-powered products.
- Demonstrate significant impact in previous work.
- Strong technical fundamentals, with a love for learning and a willingness to invest in development.
- Deep knowledge of a high-level programming language.
- Strong willingness to fight for good outcomes and bias towards progress over perfection.
- BSc in Computer Science, Maths or Statistics or related discipline.
Bonus Skills & Attributes:
- Previous experience in data analytics or statistical roles.
Benefits:
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme & match up to 4%.
- Life assurance, comprehensive health and dental insurance.
- Flexible paid time off policy.
- Paid maternity leave and 6 weeks paternity leave.
- Cycle-to-Work Scheme.
- MacBooks and Windows for certain roles.