Job Description
Senior Property Claims Handler About Allianz We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years.£ The Opportunity Allianz plc is looking for a Property Claims Handler to join the Property & PA Claims Team.Reporting directly to the Property & PA Claims Manager, the successful candidate will uphold exceptional standards of customer service through the high-quality and efficient management of policyholders' claims. We are embarking on a transformation journey in Allianz Claims, so this is a really exciting time for you to join our team and develop a highly rewarding career with us. What can you expect from us Hybrid working Monday to Friday, office hours Structured Progression Generous Pension Scheme Contributions Health Insurance Working From Home allowance Onsite staff parking and free lunches provided Numerous wellbeing and family benefits Your Role: Uphold exceptional standards of customer service through the high-quality and efficient management of policyholders' claims. Registration, handling, and settlement of both household and commercial property damage claims. Ensure precise and comprehensive documentation of all transactions and decisions. Maintain strict adherence to company quality standards. Comply with financial services authority requirements for claims handling. Achieve agreed targets related to settlement rates, call responses, and case completions. Collaborate with various stakeholders to obtain and provide critical information necessary for service excellence and effective claims cost management. Identify and escalate potential fraud cases by recognizing fraud indicators and referring them to the Fraud Investigation Unit (FIU). Adhere to established recovery procedures for any property recovery or potential recovery cases. Your Skills and Experience: Essential Criteria Minimum 3 years experience in Insurance Claims handling or Underwriting with previous exposure to Property Claims Completed an APA, CIP or a relevant insurance qualification to meet MCC requirements* Skilled communicator with ability to work on initiative and manages own time effectively Regulatory Notice **This role is subject to Minimum Competency Code (MCC) as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-5,6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Allianz plc. is regulated by the Central Bank of Ireland. Skills: Skilled Communicator Ability to Work on Initiative Strong Negotiation Ability Strong Time Management Skills Benefits: Work From Home Pension Healthcare Parking Laptop / WFH Equipment Meal Allowance / Canteen Hybrid Working Paid Hoildays