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Job Description
Performance Support Engineer
Highly skilled technical professional sought to manage and resolve complex issues for ServiceNow Technical Support team, focusing on Performance and instance availability.
About the Role
This is a customer-facing position requiring strong interpersonal and technical skills, with a focus on troubleshooting difficult technical issues and mentoring junior team members.
Key Responsibilities
- Manage and resolve complex technical issues for ServiceNow Technical Support team, focusing on Performance and instance availability.
- Mentor junior team members in various technologies.
- Work outside of normal business hours as needed.
Requirements
- Demonstrated ability to troubleshoot difficult technical issues.
- Strong experience with relational databases (e.g. MySQL, Oracle).
- Java experience.
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
- Advanced Unix/Linux experience.
- Working knowledge of web applications stack components.
- Experience diagnosing performance degradation.
- Excellent written and verbal communication skills.
- Ability to work with high-value customer administrators and developers.
- Excellent time management skills.
- Consistent ability to work evenings and weekends.
- Understanding of basic networking and system administration.
Desired Skills
- Experience writing or debugging Object Oriented code (Java preferred).
- Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML.
- Advanced object oriented programming skills (Java strongly preferred).
- Deep understanding of JavaScript.
- Proficiency with Web Services (consuming or providing) (SOAP, REST).
- Experience with Splunk.
- Understanding of Simple Network Management Protocol (SNMP).
- Understanding of remote administration via SSH, SNMP, WMI, Powershell.
About ServiceNow
ServiceNow is a global market leader in innovative AI-enhanced technology, bringing intelligent cloud-based platforms to over 8,100 customers, including 85% of the Fortune 500.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer, committed to creating an accessible and inclusive experience for all candidates.