Job Description
Intercom is seeking a Senior Salesforce Engineer to join their Go-to-Market Systems Team, focusing on maintaining and supporting their Salesforce instances and integrated tech tools. The company, which pioneers AI-first customer service platforms, aims to redefine customer interactions using AI technology.Essential skills for the role include:Extensive experience with Salesforce developmentSalesforce certificationsProficiency in Salesforce customization and data managementThe role also involves integrating Salesforce with other enterprise systems and providing technical leadership to the team.About IntercomIntercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate responses, 24/7 to most questions. Only complex interactions transition to tickets.AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners, and Social Capital, Intercom believes there's a new way to do customer service. #J-18808-Ljbffr