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Job Description
Senior Salesforce Engineer sought to maintain and support Salesforce instances and integrated tech tools, focusing on AI-first customer service platforms.
Intercom, a pioneer in AI technology, aims to redefine customer interactions.
Key Responsibilities
- Extensive experience with Salesforce development
- Salesforce certifications
- Proficiency in Salesforce customization and data management
The role involves integrating Salesforce with other enterprise systems and providing technical leadership to the team.
About Intercom
Intercom is an AI-first customer service platform that enhances the customer experience, improves operational efficiency, and scales with businesses.
Our AI-First Platform
- AI Agent: Provides instant accurate responses, 24/7 to most questions, with complex interactions transitioning to tickets.
- AI Copilot: Offers real-time information, instant ramp time for new agents, and agents needing to know new things.
- AI Analyst (Coming soon): Provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Founded in 2011 and backed by leading venture capitalists, Intercom believes there's a new way to do customer service.