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Job Description
Senior Support Engineer role at Prevos Solutions, a dynamic Managed IT Service provider, requires resolving complex IT challenges and developing IT skills in a continuous learning environment.
Reporting to the Service Delivery Manager, the Senior Support Engineer will:
- Resolve complex IT challenges, primarily by responding to support requests, including Office 365 administration, password resets, security administration, and hardware/printer troubleshooting and repair.
- Set up and maintain user accounts in Active Directory, Office 365, and Antivirus/encryption environments.
- Configure new server builds, migrate data, set up Active Directory Server, and maintain Active Directory.
- Implement Disaster Recovery solutions, including file/folder and image backup, and test same.
- Guide more junior members of the service delivery team.
- Manage the process of pushing out updates to critical client network infrastructure.
Requirements:
- Full driver's license with no points, manual car.
- Ability to respond to high-pressure situations with ease.
- Excellent communication and customer service skills.
- Fluency in one or more of the following networking technologies: Active Directory/Domain Control, TCP/IP, CCNA, Firewalls.
- Fundamentals of Microsoft 365 Administrator.
- Minimum 5 years of experience in an IT support role.
- Degree in an IT-related subject.
- Microsoft Certification.
- Cisco Certification.
- Familiarity with cybersecurity software administration and related technologies.