Job Description
**Senior Support Engineer Role** A highly skilled Senior Support Engineer is required to provide advanced technical support to clients across a wide range of technologies, including networking, security, cloud infrastructure, communications, and cloud productivity. **About the Company** INNOVATE delivers secure and resilient IT infrastructure and telecommunication solutions, providing ongoing support through managed IT services. Our professional services team supports clients across various industries, transforming technology to deliver business outcomes. **Key Responsibilities** * Provide advanced technical support to clients, resolving complex issues and improving overall system reliability * Mentor and train junior team members, sharing knowledge and expertise to enhance their skills * Maintain positive relationships with clients, ensuring their expectations are met or exceeded * Perform remote system health checks and new site surveys to identify potential issues * Assist in the maintenance of the relationship with suppliers and vendors **Competencies (Technical and Behavioural)** **Technical:** * Minimum three years' experience in a similar role * Excellent technical knowledge of server hardware and Microsoft Server operating systems * MCSA and CCNA certification a distinct advantage * Knowledge of Microsoft operating systems (desktop and servers) and related applications (Exchange, RDS, SQL, AD, SCCM) * Excellent knowledge of Hyper-V or competing virtualization platform * Experience with Office 365 Migrations an advantage **Behavioural:** * Ability to work on own initiative and as part of a team * Ability to learn quickly new technologies * Experience of working under pressure and good problem-solving skills * Participate in project work as assigned by support team lead and management * Be professional, polite, courteous, and clear when dealing with customers * Through continued education and examinations become a more valued team member with a broader range of skills * Self-starter with ability to work on own initiative * Must be innovative, forward-looking, dynamic, proactive and hardworking, placing customer service at the centre of all decisions and at the top of all priorities * Ability to prioritise and to remain results/output orientated * Strong administrative and reporting skills * Excellent interpersonal and communication skills; ability to communicate at all business levels