Job Description
brSeniorTechnicalTeamLead–ServiceDesk:brbrWearerecruitingaSeniorTechnicalTeamLeadtojoinourteamatDublinAirport.Theidealcandidatewillleadandsupportateam,providingtechnicalguidanceandbestpracticestepstoensureexceptionalcustomerserviceandenduserexperiences.TheSeniorTechnicalTeamLeadwillberesponsiblefortheVIPManagementfunction,acorerequirementofthiskeycustomeraccount.brbrKeyResponsibilities:brbr*Coach,support,directandcounseltheteamwhileprovidingtechnicalleadershipbr*Conductregulartraininganalysisfortheteamanddevelopatrainingschedulebr*ManagetheVIPDesksideEngineerindeliveringfirst-classITsupporttocustomerexecutivesbr*DriveperformanceagainstKPIstoimprovecustomerservicebr*CollaboratewiththemanagementteamtocreateandimplementServiceImprovementInitiativesbr*PromoteacultureofteamworkandreliabilitywithintheDublinOfficebr*Maintainthecustomermobilephoneregisterbr*ProvidecoverfortheITOperationsManagerorServiceDeskTeamLeadwhenrequiredbrbrRequirements:brbr*Atleast5years'experienceinaseniortechnicalrolebr*StrongknowledgeoftheCUTEsystemandMicrosoftDesktopsoftwarebr*Linemanagementexperiencebr*Excellentinterpersonalandcustomer-facingskillsbr*FullIrishdrivinglicensebrbrWhatWeOffer:brbr*Personal&ProfessionalDevelopment:Unlimitedaccesstoprofessionalandpersonaltrainingbr*Diversity,Inclusion&Belonging:Unconditionallyinclusiveworkenvironmentcelebratingindividualuniquenessbr