Job Description
DESCRIPTION Do you want to ensure a delightful shopping experience for millions of customers everyday? The Intelligent Hosting (ICON) team is looking for a Technical Program Manager that is passionate about Amazon's eCommerce platform technologies that host Amazon's Global websites. The ICON team hosts Amazon websites and backend platform services that power the customer experience. We abstract and centralize infrastructure management from service teams, bring agility to business processes, and operate 100s of Tier-1 services on behalf of our internal customers. ICON is an early adopter of Amazons product offerings and automates the management and operational activities on behalf of developers to strengthen services posture towards security, availability, and efficiency so that service developers can innovate on behalf of Amazons end customers. Key job responsibilities We are looking for a passionate, deeply technical, and results-oriented Sr. Technical Program Manager to join our team and support our 20X vision by onboarding new Amazon Services to ICON for Infrastructure business. You will be responsible for the long-term ICON onboarding strategy and building support for new software services and hosting platforms within the team. In addition to customer onboarding, you will also manage planned operations that help meet our customer requests within the SLAs. You will lead and coordinate design and implementation efforts collaborating with sharp engineers and highly-engaged users, coordinating across multiple teams to develop optimal solutions in an agile environment. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams. BASIC QUALIFICATIONS - Experience in technical program management working directly with software engineering teams - Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules - Experience owning/driving roadmap strategy and definition - Experience working directly with engineering teams - Experience in system design PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit