Job Description
Oracle Cloud Infrastructure combines the elasticity and utility of a public cloud with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability, and cost-effective infrastructure services.This job is about supporting Oracle Linux and Virtualization mainly on Oracle's Cloud Infrastructure (OCI/OCI-C) covering also IaaS, PaaS, SaaS, Engineered Systems, and Cloud at Customer.This position is for remote customer support of Oracle Linux and Virtualization products in the Oracle Cloud and on-premise at customers' locations. The team’s main responsibility is to diagnose, debug, and resolve customer-reported issues on the Oracle Linux and Virtualization suite of products, working in partnership with the Cloud Operations team, customers, other support teams, and developers. The team members continually exercise and grow diverse skills as they deliver the highest quality support possible to customers.Note: The role may require working in rotational shifts (night and day, early and late), including on weekends and public holidays (weekend/holiday shift premium allowance may be offered) with shifted week/weekend schemes.Work location is Dublin, Ireland.Career Level - IC3 #J-18808-Ljbffr