Job Description
The Service Delivery Manager will manage internal teams, work closely with customers, and stakeholders to ensure the delivery of high-quality services. This position is a customer-facing role and we expect you to establish and manage client expectations and be responsible for ensuring the efficient and effective delivery of support services to our client. This role involves managing service delivery processes, overseeing service level agreements (SLAs), and ensuring that teams perform to high standards surpassing client expectations.Requirements:Enterprise Account Management: 5+ years’ experience managing enterprise-level accounts.Customer/Client Facing Role: Proven experience in a customer/client-facing role.Commercial Mindset: Demonstrated success in account expansion and a strong commercial acumen.Software Development & R&D: Background in software development and experience working in an R&D environment.Team Management: Experience managing multiple teams, with a focus on team development and performance management.Strong problem-solving skills and the ability to think strategically.Excellent communication and interpersonal skills.Proven ability to work in a fast-paced, dynamic environment.Demonstrated leadership and team-building capabilities.Job Responsibilities:Team Management: Conduct 1-2-1s, manage performance, and ensure team competence. Address resourcing gaps to maintain optimal team performance.Business Development: Identify and leverage opportunities within accounts to generate additional business.Revenue Forecasting: Project and forecast revenue on a monthly, quarterly, and annual basis.Service Excellence: Ensure teams deliver a top-level service to clients, maintaining high standards of quality and client satisfaction.Client Engagement: Perform regular client site walk-throughs, engage with stakeholders, and conduct regular check-ins to maintain strong client relationships.Innovation: Implement innovative approaches to improve service delivery and operational efficiency.Why work at GlobalLogic:Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career.You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more.We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation. #J-18808-Ljbffr