Service Delivery Manager role requires a technical and management professional to ensure world-class service across all areas of technology in the airline sector.
Key responsibilities include establishing and maintaining relationships with internal and external stakeholders, understanding customer needs, and handling escalated situations.
Additional responsibilities include participating in technical bridges, monitoring incidents and service requests, and reporting on performance.
The role also involves ensuring airline service operations processes are aligned and delivered as per guidelines, identifying opportunities for improvement, and driving change.
Accountability for achievement of client KPIs and contractual obligations is also a key aspect of the role.
The ideal candidate will have proven experience in IT in large corporate environments, in-depth knowledge of service management processes, and excellent communication skills.
Additional desirable skills include airline domain knowledge, knowledge of monitoring tools, and ITIL V3 certification.
eir evo talent is an equal opportunity employer seeking to recruit the best available person for the role.