Service Delivery Specialist Job In Na

Job Description

Cpl are hiring a permanent Service Delivery Specialist to work with one of our key medical device clients in Cork, this is a hybrid role with 3 days based on site and 2 days WFH.

Flexibility essential.

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds.

We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another.

Be You, Be Kind, Be Proud


Key Responsibilities:
Recruitment

• Manage full TA cycle for contractors on client site
• Recruitment Administration
• Assist in full candidate journey.
• Advertising roles
• Initial candidate screening
• Advising and guiding candidates through the process
• Issuing and scoring aptitude tests
• Arranging interviews
• Reference checks, medicals, uniforms, and ad hoc requests as needed.
• Support candidates through the recruitment process including aftercare assistance
• Consistently grow the candidate pipeline, filling it with high calibre candidates through multiple sourcing channels
• Improve and facilitate process improvements to on-site function overall/site specific
• Initiate escalation and handle as appropriate both internal to Cpl and client issues
• Develop reports, spreadsheets and other operationally based written material as needed by the account.

Ad hoc HR Support

• Support employees on any HR issues or queries they may have and facilitating actions to resolve these in a timely manner.
• Support HR-related projects such as induction, performance management, performance reviews
• Uploading, maintenance and off-boarding of CW's on internal and client systems
• Supporting administration around agency and contractor's compliance
• Ad Hoc client/internal requests

Skills/experience/competencies required:

• Strong business acumen and a commercially minded self-starter
• Demonstrated excellent administration, communication & business writing skills with strong attention to detail
• Strong project management
• Ability to multi-task and yet maintain standard/quality on all tasks
• Demonstrated efficient work methods, analytical & problem-solving skills, process improvement orientation
• Demonstrated ability to meet Service Level Agreements/metrics
• Strong presentation skills
• Ability to communicate effectively, confidently and with impact with people at all levels of the business
• IT literate
• Team player with the ability to also work on own initiative.
• Excellent interpersonal skills, with the ability to establish credibility with Business Directors, Client Stakeholders / Senior Management and employees
• Strong customer focus attitude
• A professional approach, flexible, open to change
• Ability to cope with pressure of peak workloads through good planning and time management skills

Why Join us?

Check out our Cpl Perks Pack which will give you a sense of what Cpl has to offer: Cpl Perks Pack


Company Background:
Our vision is to be the world's best at transforming our clients through sustainable total talent solutions. As a talent solutions business, we know that we can only achieve this by working with great people.

Cpl is Ireland's largest talent solutions provider and is a subsidiary of Outsourcing Inc, a Tokyo headquartered publicly listed organisation which operates in 39 countries, spanning 6 continents.

Cpl is headquartered in Dublin and is a global provider of talent solutions including specialist recruitment, managed services, outsourcing and strategic talent advisory services through Cpl's Future of Work Institute.

Cpl employs almost 14,000 people and have almost 50 office locations operating in 13 countries world-wide - Ireland, United Kingdom, Germany, Belgium, France, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Switzerland, Tunisia and the United States - and has ambitious plans to grow our international footprint even further.

It is a very exciting time to join Cpl.

Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.

We recently listed 5th in the Best Places To Work in the large category in Ireland and we are also the only Talent Solutions & Recruitment provider to be placed in the Top 30.

We are recognised as one of the Best Places To Work for Women.

Cpl is also listed 31st in the Best Workplaces Europe 2022(Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories.

Cpl have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion and we were awarded the first ever National Diversity & Inclusion Award - Company of the Year in 2023.

We were crowned Ireland's Fittest Workplace for 2022 and has also been awarded Silver status from EcoVadis in recognition of our sustainability achievements, placing us within the top 25% of companies assessed for sustainability performance.

To get a sense of what it's like to work in Cpl check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website.

Cpl Core Competencies:

• Communicate with Impact
• Lead & Deliver Business Results
• Collaborate & Contribute to Driving our Success
• Be Client Centric & Commercially Aware
• Problem Solve & Innovate Creatively
• Continuous Development of Self & Others

Cpl Core Values

Accountability, Customer Focus, Communication, Respect, Empowerment


Contact:
[email protected]

#LI-RB4