Job Description
Service Design Lead sought to reimagine services and product-service systems for consumer, professional, and healthcare brands.
At Design Partners, we collaborate with innovative brands to create meaningful product and service experiences that empower and inspire people. Our team of researchers, strategists, designers, engineers, and makers bring big ideas to life that enable people to achieve incredible things together.
We are looking for an ambitious Service Design Lead to join our team. As a Service Design Lead, you will lead multi-disciplinary teams in service design projects, guiding the direction and pushing the quality of the work. You will work with your teams to uncover deep insights and frame viable opportunities through human-centred research and sensemaking.
- Lead multi-disciplinary teams in service design projects, guiding the direction and pushing the quality of the work.
- Work with your teams to uncover deep insights and frame viable opportunities through human-centred research and sensemaking.
- Work with your teams to craft innovative multi-touchpoint service concepts, supported by relevant business and operating models.
- Work with your teams to make North Stars, strategies, hypotheses, big ideas, and service concepts tangible and testable through mental models, storytelling, rapid prototyping, experimentation, and roadmapping.
- Work with studio leadership to uncover opportunities to tackle complex challenges for new and existing clients with the power of design thinking and service design.
- Work with studio leadership to elevate and strengthen service design as a discipline and a practice.
- Work with studio leadership to improve and expand the toolkit (methods, tools, processes) for design thinking, service design, and UX design.
- Work with studio leadership to build awareness and interest in service design in the broader design community.
You will be interested in exploring new ways to turn physical and digital products into multi-touchpoint services and experiences, wrapping innovative services around core products, building prototypes and running experiments in service design, and understanding the impact of data and emerging technologies on services and end-to-end experiences.
- Exploring new ways to turn physical and digital products into multi-touchpoint services and experiences.
- Exploring new ways to wrap innovative services around the core product.
- Exploring new ways to build prototypes and run experiments in service design.
- Understanding the impact of data and emerging technologies on services and end-to-end experiences.
Qualifications include a Bachelor's or Master's degree in service design, UX design, industrial design, or equivalent, 6+ years of relevant work experience, 3+ years of experience leading multi-disciplinary teams, and a strong portfolio of reimagined services and product-service systems.
- Bachelor's or Master's degree in service design, UX design, industrial design, or equivalent.
- 6+ years of relevant work experience.
- 3+ years of experience leading multi-disciplinary teams.
- Strong portfolio of reimagined services and product-service systems.
Our work environment and facilities are designed to maximise collaboration, creativity, experimentation, and progress. We offer a dynamic and supportive team environment where you will be encouraged and empowered to realise your professional potential and grow through continuous learning.
For more information, please contact Robert Bau. To apply, please attach your CV and portfolio of your work in PDF format.