Service Desk Administrator - Sigmar Recruitment
  • Cork, Munster, Ireland
  • via BeBee.com
-
Job Description

Job Summary: Maintenance Coordinator required to review maintenance contracts, manage schedules, and improve processes for a leading Irish HVAC, BMS, and Energy Efficiency Solutions provider.

About Your New Employer

Irish based HVAC, BMS & Energy Efficiency Solutions and service provider who employs over 120 staff.

About Your New Role

  • Review maintenance contracts, costs, and allowances to spot any issues.
  • Create and manage detailed maintenance schedules.
  • Work with the Service Desk Manager, Service Managers, and customers to plan and prioritize tasks.
  • Order supplies on time as per contract requirements.
  • Identify ways to improve maintenance processes and scheduling.
  • Update jobs in the CRM system.
  • Answer Service Desk support calls.
  • Generate and issue purchase orders.
  • Respond to customer queries and provide status updates.
  • Review reports to flag any follow-up needs.
  • Prepare jobs for invoicing.

What Skills You Need

  • 2-3 Years experience in a similar role
  • Some experience in scheduling (delivery and status of reactive and planned tasks using procedures and methods)
  • Attention to Detail
  • Excellent MS office Suite skills
  • Highly motivated
  • Strong analytical capabilities

What's On Offer

  • Performance based Bonus
  • Pension (after probation)
  • Healthcare Scheme (after probation)
  • EAP

;