Job Description
Responsibilities: Supervise the provision of technical support to end users where required; Interact regularly with management, users, and staff members to continuously improve all aspects of service delivery Interact with technology and application vendors and their support teams, and recommend changes and improvements Provide 1st & 2nd level ICT technical support to users. Log all ICT Service Desk calls (via the phone, mailbox, and walk-ins) on the Call Logging System, ensuring all calls are resolved effectively and on time. Installation of Applications and Software as required Deployment of PCs, Laptops, Printers, and Scanners as required User administration/system management (Active Directory/Service Now, File Services, O365) Essential to have: Minimum 2 years technical experience in working with Service Desk and asset management systems Ability to work to deadlines and devise and implement plans and changes Experience & Knowledge of Windows, Office 365 and administering Microsoft Active Directory, Service Now Exchange server, and Citrix Xen Desktop/ Citrix receivers at a technical level; Technical understanding of network troubleshooting Customer service skills Excellent interpersonal skills to develop good working relationships with others Organizational skills and ability to prioritize. Skills: L1-L2 ICT support Windows 365 AD Service Now