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Job Description
Job description for a technical support specialist in Ireland, requiring expertise in Windows Operating Systems, Active Directory, and Office 365, with a focus on problem analysis and resolution.
The ideal candidate will have hands-on experience with Windows Operating Systems, including Windows 7, Windows 2000, Windows 8+, and Windows 10. They will also have knowledge of Active Directory and/or Office 365, as well as experience supporting Windows 2000, Windows 2003, Windows 2008, Windows 2012, and Exchange 2003/2007.
- Understanding and experience of the change management process.
- ITSM ticketing tools such as Remedy or Service Now.
- Remote desktop connectivity applications like Skype for Business and Windows Remote Assistance.
- Knowledge of Remote Desktop tools.
- Working knowledge of ticketing systems for Incident management.
- User account creation for Active Directory, Exchange Mailboxes, and Distribution lists.
- VPN and remote dial-in user support.
- MCP/MSCE/MSCA or HDI CSS or Cisco certification.
- ITIL knowledge of V2 or V3, especially on Service Desk, Incident, Problem, and Change Management.
Job Type: Fixed term, Contract length: 6 months, Pay: Up to €130.00 per day.