Job Description
Role: Service Management - Service Engineering - Senior Engineer Location: Central Park This role is being offered on a permanent basis. Can you solve complex problems, making measured decisions? Are you comfortable in building relationships with customers and partners in order to meet shared objectives? Are you inquisitive by nature with a thirst to identify and implement simplifications to processes and practices? About the Role: The Service Management Service Engineering team, design, build and manage solutions supporting IT Service Management processes and their underpinning technologies. The Service Engineering team drive the digitisation of processes, automation of user activities and simplification of tool usage for all Service Management users. Key Responsibilities Include: Support delivery of the key objectives for Resilience, Service Management, and IT Operations. Drive automation, System and Data integration across the team. Maintain and improve existing integrations, systems and software. Ensure quality criteria are adhered to for all the project deliverables. Train/mentor junior staff, review other colleague's technical deliverables, provide feedback to colleagues and team with a focus on succession planning and knowledge management. Contribute and help evolve the engineering landscape through the adoption of new tools and technologies, gain consensus from peers for methodology changes and adoption. What you will bring: Has a minimum of 2-5 years' experience working in an IT role with experience leading small and large teams and across a wide range of technologies. Has a deep working understanding of data structures, data ETL, API's and automation from Data Triggers. Has a good working understanding of tools supporting data capture and manipulation (e.g. Java, Python, API (postman / swagger), ETL (Pentaho Spoon, R), BMC Remedy developer, BMC DWPA etc.) Has the ability to identify, diagnose and resolve issues. While understanding importance of timely escalation as required. Is a thought leader for the Service & Operations domain and can lead this domain to meet current and future Engineering use cases. Life at AIB At AIB, we have a clear purpose - Empowering people to build a sustainable future. We want to be at the heart of our customers' financial lives by giving them an exceptional experience. That goes for our employees too. We are building a culture that breaks the conventions of what our customer and employees expect of a bank. We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at . If you feel you have what it takes, click apply and fill in the online application form. By when? Closing date is 18th October 2024 Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.