Job Description
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. The primary purpose of the Service Operations Support role is to work in the Operations Centre providing support for our IT Services. The scope of the role will include batch scheduling & monitoring, service monitoring, event detection and notification, tier 1 troubleshooting & support tasks, incident management, backup & recovery, reporting. This position involves working shift hours. Responsibilities: Manage the batch schedule through to completion Ensure that all requests are processed in a timely manner without affecting online service Manage the resolution and escalation of alerts from the monitoring tools Provide first level support if an issue arises during shift Produce client correspondence output across the group Requirements: IT Service Management experience including: o Incident and Problem Management o Request Fulfilment o IT Change and Release o Service Acceptance Excellent written communication skills with experience in drafting documents and business communications. Continual Service Improvement using IT Service measurement, including process analysis and improvement Knowledge of Windows & Linux Operating Systems Knowledge of Collaboration & Productivity tools - Office and Exchange. An understanding of Monitoring, Capacity and Performance Management. An understanding of Backup & Recovery processes and technology. Self-starter, highly motivated and capable of working on own initiative Team player displaying ability to work within and outside the team and a willingness to be flexible to assist in achieving the overall goals of the team Ambitious, able to work under pressure and to deadlines 2+ years experience This is a Permanent role based in PTSB Cork. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.