Job Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.Job DescriptionService Quality Engineer Locations: Hyderabad, IndiaExperian is looking for a talented Service Quality Engineer that can thrive in a fast paced agile environment supporting projects and developers using innovative technologies. You will be a key player in ensuring our platform delivers the highest levels of quality supporting Experian’s delivery of service to consumers. This is a highly technical role requiring excellent technical skills supporting a powerful, enterprise level data platform built on Java, Python and Kafka operating in AWS Cloud.Service Quality Engineers investigate the root cause of product issues, quantify their scope and impact, and when we can't fix them ourselves, we work with our Platform and Engineering teams to reach a solution and establish testing to avoid regression. The Service Quality team owns and approaches platform service quality with a holistic/lifecycle approach, throughout SDLC and Post-deployment. The Service Quality Team will manage issues from first symptom to their eventual resolution, communicating with our customers and internal stakeholders throughout the process, with a focus on protecting the consumer permissioned data our platform manages.The Service Quality Team uses this experience to develop and improve testing, automation, measurement and monitoring in order to prevent such incidents from happening in the first place. Service Quality has ambitious and aggressive goals, and we work on interesting, cross-functional projects in order to achieve them. We are made up of inquisitive, puzzle-solving technical team players who leverage an automation-first mindset to drive efficiencies and solve problems.Essential Duties/ResponsibilitiesHands-On active collaboration as core member of the service quality team improving the platform’s delivered serviceIncident ownership from first symptom to their eventual resolutionTroubleshoot CPD data source connectivity and batch processing incidentsPerform root cause analysis, documented and managed thoroughly using internal incident management toolsSimulate or recreate incident details to debug complex platform issues and decode underlying business logicDesign and develop tightly integrated monitoring solutions for the consumer permissioned platform for continuous evaluation with an emphasis on stability and performanceDocument troubleshooting and problem resolution steps thoroughlyProduce clear and complete root cause analysis and impact analysis reportsParticipate in on call rotation, including some weekend support and hand-off of issues between onsite and offshoreDiligently observe and maintain Standards for Regulatory Compliance and Information SecurityUnderstand and readily support Experian’s established corporate business practices, policies, internal controls, and procedures designed to create value and minimize riskQualificationsQualifications4+ years of experience supporting a commercial online software-based product, including troubleshooting, validation, testing and analysisRecent cloud technology experience, preferably AWS (Fargate, S3, RDS, Lambda)Experience with log and application management tools such as: Splunk, Cloudwatch, DataDogHands-on experience with test automation tooling, frameworks and principles focusing on APIs, UI, performance testingExtensive experience gathering and assessing specifications and requirementsComfortable in a dynamic environment with the ability to adapt to various technologies and simultaneously work on multiple projectsHigh degree of expertise and experience in Communication (verbal & written) and Negotiation skills/Documentation SkillsAdditional Preferred ExperienceExperience supporting product development for financial services businessesExperience supporting data science efforts and machine learning systemsExtensive experience building systems supporting financial services businessesFamiliarity creating and using Docker/Kubernetes/OpenShiftSecurity and privacy compliance (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.) experience a plusKnowledge and/or use of DDA, FDX, OFX, and/or FIXHands-on experience with Snowflake, Kafka, ElasticSearch is highly desirableRecent hands-on experience building supporting commercial systems managing PII, secure or sensitive data and transactions including server-side development developing APIs including REST/JSON APIsAWS Certification is a plusYou may NOT enjoy this role or team, if you…Are pessimistic about new technologyPrefer discussing theories more than conducting experimentsLoathe the idea of dressing up for HalloweenWant to focus only one thing at a timeThink deadlines and schedules are silly non-senseAdditional InformationOur uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian’s strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow together #J-18808-Ljbffr