Job Description
Service & Revenue Assurance Analyst This role can be based out of our Dublin or Limerick office. Here at Three, we've done things differently since day one. We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it... When these things combine, phenomenal things happen. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment. We want you to become the best version of yourself. Join us as a Service & Revenue Assurance Analyst You will be involved in the area of Business Products. This is a key area for our business and involves several vendors and third-party suppliers. The role reports to the Partner & Product Manager, working on ensuring the revenue and service of our product portfolio is upheld, accurate and meets customers' expectations. What else it involves End to End Lifecycle of Non- Mobile Products & IoT Liaison with key suppliers to provide necessary support and to ensure billing information provided by suppliers is accurate and to required standards Reviewing Service Design documentation to ensure process flows are being adhered to from Sales to billing. Identify any issues and work with relevant teams to close these gaps, revise documentation as necessary and apply and communicate fixes. Prepare and review monthly billing files at a product level and submitting necessary billing request to relevant teams or Backoffice teams or RPA BOTs where applicable (or in cases where system access is provided applying charges directly onto Amdocs billing system) Look to automate all provisioning and billing process where necessary as a key focus to the role. Review and update documentation on current provisioning, implementation and billing processes Work with RPA designers to automate billing processes Work with the team to improve the capture of product provisioning & billing information Train Sales, Pre-Sales and Account Managers so that they understand and follow the correct processes and enter necessary details to ensure customer is both provisioned and billed correctly Become an expert on necessary systems within the company ensuring both service and revenue is maintained to highest standards. Working with Sales and CRM/TSD teams to automate processes around billing cancellation, ceasing, uplift dependent on customer contract changes e.g. termination, renewal, cancellation. Reviewing 3CS credits raised and advising Portfolio Manager if they should be accepted or rejected Spot check reviews of customer invoices for completeness and accuracy Support Product Manager and/or Account Manager to resolve billing discrepancies. Support Account Managers and CRM with customer billing queries Report on revenue (what's been billed) Assisting Product Managers to report on revenue versus budget per month Managing costs from 3rd party suppliers: Raising Purchase Orders (POs) and receipting of POs Maintaining a record of what POs have been raised and receipted and tracking when new POs will be required. Working with Accounts Payable internal teams. Attend monthly meetings with internal teams to confirm payment status of invoices Resolve issues as required to ensure invoices are processed correctly Monthly meetings with 3rd party suppliers to confirm payment status of invoices Reviewing 3rd party invoice statements and reconciling with internal view of invoices Tracking actual costs (POs receipted) per supplier and per product per month and comparing to budget costs Assisting Product Managers to report on costs over spend or underspend versus budget per month Reconciling 3rd party costs with revenue Assisting Product Managers to report on product profitability per month Assist in the timely delivery of complete and accurate monthly management reports, including Product financial performance and other adhoc reports Be a contributor to the management of the relationships with internal and external departments. Support Business products team as requested by your manager. The skills we're looking for Experience of Advanced Products billing processes Experience of reporting and analysis MS Office Excel Experience of working in a B2B environment Experience with (Desirable) Experience with Oracle Procurement (Desirable) Personal Characteristics Enthusiastic Eager to learn Self-motivated & team player Attention to detail & ability to work accurately Ready to take ownership of assigned tasks Good numerical and analytical skills Demonstrates initiative Good verbal and written communication skills Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). This role can be based in either our Dublin, or Limerick office location. Competitive salary, annual performance bonus & pension contribution 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme. Life assurance, phone & laptop, subsidized canteen Access to learning & development tools such as LinkedIn Learning Free on-site parking There's a lot more to us than meets the eye. You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #Jobs At Three, we are committed to equity, diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits!