Job Description
Location: Wood Quay, Dublin, D8Salary: €15.00Title: Service Supervisor- CateringLocation: Wood Quay, DublinWorking Pattern: Monday to Friday, 7am to 3pm, Bank Holidays OffSalary: €15 per hour, 39 h per weekBenefits: 20 Days holiday plus bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 week’s enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays & cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeDo you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!Supervision and Training - recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performanceQuality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfactionLogistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levelsCustomer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering servicesPrevious experience commensurate with roleHave a contagious passion for food and customer serviceYou draw satisfaction from supervising, training, and supporting a teamUnderstanding of delegation and influencing skillsExcellent organisational abilities; high attention to detailConcise and effective verbal and written communicationAbility to adapt to challenges and opportunities with a solution-oriented perspectiveWorks according to the BaxterStorey core values