Job Description
We are seeking a highly motivated and experienced Service Support Officer to join our team in Clontarf. The successful candidate will provide day-to-day support to the Service Coordinator in the development, operation and expansion of person centred, School Leavers Services.
The role involves providing support to the Service Coordinator and staff to achieve service goals, delivering capacity building/social and independent living skills programmes, and supporting fundraising activities. The successful candidate will also be responsible for fostering and developing key relationships with association staff, service users, and external stakeholders.
Main Responsibilities:
- Support the implementation of the Association's standards for School Leavers Services.
- Develop, implement, and support the evaluation of capacity building programmes and mainstream training programmes.
- Identify and develop opportunities for service users to increase their social participation and lead full, active, and independent lives.
- Support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services.
- Accompany and support service users on annual holidays, outings, social and day trips.
- Ensure the safeguarding of children and adults from abuse or harm.
- Maintain working rotas and carry out day-to-day administrative duties.
- Mentor and support IWA staff to ensure the services meet the standards of the Association.
- Develop and support the volunteer programme within the service.
- Ensure that standards and practices regarding health and safety are fully adhered to.
- Focus on the inclusion of people with disabilities within their wider community.
- Support and mentor all School Leaver Service staff in their day-to-day duties.
- Avail of opportunities to heighten the profile of IWA in the local community.
- Support the Service Coordinator in the delivery of traditional day service locations.
Requirements:
- Qualification at Level 6 or higher, such as QQI Supervisory Management Skills or BA in Social Care.
- Training and experience in the delivery of services to people with physical disabilities.
- Previous experience in the areas of training or facilitation.
Key Skills and Competencies:
- Ability to make operational decisions and possess good problem-solving skills.
- Excellent computer and administration skills.
- Awareness and understanding of the needs of people with physical and sensory disabilities.
- Leadership experience.
- Experience of Quality systems and maintenance of same.
- Full driving license.
Behaviours:
- Ability to work as part of a team and on own initiative.
- Person centred approach.
- Ability to build strong relationships at all levels.
- Strong customer service focus.
- Good character.
Remuneration and Benefits:
- Salary between €32,270 to €49,299 (DOE).
- Pension scheme.
- Excellent working conditions.
- Training development opportunities.
- 25 days annual leave pro rata.
- Employee Assistance Service.