Job Description
Job Purpose To maintain client facilities and to assist in the management of maintenance sub-contractors. Key Accountabilities To support OOH activities (evenings and weekends), support technical services across the campus for Salesforce. Supporting the facilities team in delivery of the contract to the Salesforce MEP standards and policies and supporting OOH activities. Responsibilities include, but are not limited to: To support Facilities Engineer and Facilities Team Effective daily maintenance of all equipment on-site. Reporting of existing or potential problems with equipment to Facilities Engineer. Working with Mechanical/Multi Skilled Technicians to effectively manage / maintain multi-disciplinary equipment. Effective maintenance of electrical and mechanical equipment (where possible) Ensure all facilitiesrelated maintenance documentation is completed properly, filed and accessible as required. Provide information about facilities as required/authorised. Respond to service calls logged with the facilities help desk. Investigate the nature of the problems and seek a speedy resolution. Professional greeting to clients and staff to generate a professional and welcoming atmosphere. Dress code in line with Salesforce standards. Ensure all subcontractors on-site are working within the agreed permit-to-work system. Ensure all sub-contractors understand reported problems and fully conduct service visit or callout works. Ensure subcontractors apply all safety precautions. Reporting subcontractors present to Facilities Engineer and report outcome of service visits / callouts. Effective management of daily helpdesk requests from receipt of request to completion and sign-off of task Ensure work requests are carried out on time and to a satisfactory level Working effectively with other Operations functions in order to fully complete client requests Use of email system to receive, understand and sign-off work orders. Use of spreadsheets/log books etc to record information as agreed with the Facilities Engineer. Use mobile phone as required to receive instructions / report works as required. To conduct daily, weekly, monthly, quarterly, six-monthly and annual inspections of equipment and to record in local maintenance folders. To report faults, errors, miss-readings etc found for further testing. To be courteous, well groomed, efficient and timely when dealing with staff and management of clients. To carry out other tasks as assigned by the Facilities Engineer. Adopt culture and awareness of Salesforce site sustainability and energy efficiency targets/goals Perform site tasks to ensure plant is ran in its most efficient manner Oversee sub-contractors ensuring best practice is performed Provide energy reduction recommendations on plant operations relevant to role Flexibility and availability to work overtime Goal Zero Embed EHS as a way of doing business. Enforce a zero tolerance to unsafe working practices to target a goal zero accident rate. Essential Skills & Experience Experience of working in a professional team-based office environment Experience of communicating with Clients/Customers and providing excellent customer service Trade qualification Strong knowledge of Mechanical or Electrical systems Ideal Skills & Experience 5+ years as qualified Tradesmen Experienced working in similar working environment Experienced in self performing eitherMechanical or Electrical activities (Multi Skilled Advantageous) Competencies Strong administrative and coordination skills Strong attention to detail Excellent interpersonal skills Proven team player