Job Description
Role Summary: The Shop Keeper will ensure the tidiness, safety and security of the shop within the centre. They will work hand in hand with the Centre Manager to ensure that HACCP is adhered to and that cleaning schedules are completed within the shop. They will be responsible for the ordering of food and issuing of point cards. They will be the point of contact for shopping and ordering of food and cleaning products. As part of their role, the shop keeper may be asked to provide support to reception from time to time. When this occurs residents and visitors will be treated with the ethos of great customer care and service on behalf of the organisation. In the event of shoplifting, this must be reported immediately to the Centre Manager. Within the Horizon House Group we have a No Hands On Policy, which means that we do not lay hands on any of our residents, unless in the case of an emergency, where we need to undertake emergency first aid, until emergency services arrive to take over. In all other cases we call gardai. In rare cases, we may need to direct people away from danger or outside the building, whenever possible this should be without physical contact. Qualifications: HACCP level 3 as a minimum Two modules of QQI level 5, in hospitality or customer care. Or equivalent Excellent Maths to at least leaving certificate level. Have excellent communication skills in English and other languages. Be competent in Google translate or any other translator app. Child Protection Certificate Be computer literate Be familiar with POS, ordering, token and stock taking systems. Experience: It is essential for the Shop Keeper to have a minimum of 1 years of experience as a Shop Keeper or equivalent and it is desirable that at least 1 year of experience in working with International Protection Residents, working with an NGO in a country in conflict or any other experience where it would make you a suitable candidate for this post. Descriptions of which must be specifically laid out and explained on your application for this post. Experience in working with people from a wide variety of different cultural and geographic backgrounds is essential. Accountable to: The Centre Manager Responsibilities: The Shop Keeper will support the Centre Manager in insuring that the shop runs smoothly. They will have responsibility for ensuring that the weekly orders are completed on time and that the orders remain within the limits dictated by the numbers of residents on tokens. They will cooperate with the Centre Manager who has overall responsibility for the shop in each centre and provide them with data and statistics from the shop, when asked to do this. They will take phone and e mail enquiries and direct them to the Centre Manager or other staff as appropriate. They will have responsibility for the maintenance of cleaning and HACCP schedules. They will undertake cleaning duties and maintain the security of the premises internal and external. They will ensure the security of the shop and its products and stock at all times. They will work within the CCTV policy. They will respond to emergencies and report immediately to the Manager or Manager on Call out of Hours. They will keep an account of residents daily token use and stop tokens immediately or on a given date, when requested to do so by the manager. The Shop Keeper - Domestic Supervisor are expected to remain courteous and always treat everyone with dignity and respect. Accountability: 1. Clean and tidy the shop and Centre, internally and externally. 2. Maintain and file HACCP records 3. Maintain shop opening times 4. Ensure that residents are only given the tokens/points that they are entitled to. 5. Assist with induction of new residents, integration to the centre and provide ongoing supports. 6. Management of rubbish and waste within the Centre 7. Maintain the shop information sheet. And ensure that all signs for Irish meet and other information pertaining to the shop is framed and presented in a professional manner within the shop area. 8. Do the daily shelf-life date checks and documents all wastage. 9. Welcome and check the ID of all inspectors and official visitors to the centre ensuring that they sign the visitors book. Allert management when inspectors announce themselves. 10. Undertake cleaning duties and deep cleaning duties within the shop on a rotational basis 11. Provide support to other staff including reception and cleaning of areas during times of sickness or annual leave 12. Deal immediately with incidents, and where necessary call 999 for emergency services (gardai or ambulance or fire services) or back up. Report immediately to the manager on call. 13. Be vigilant to the possibility, that we may have trespassers or other untoward behaviour on the grounds at times, and in such a case, note the time of the intrusion, and call Gardai. Where possible note all numbers of any strange vehicles in the communication/handover book. 14. Report all use of fire equipment, fire alarms going off, electricity or fire outage, and report to management. 15. Support the preparation of welcome packs for new residents. At times the manager may ask you to make beds for residents who have disabilities or other high-level needs 16. Fill out the risk identification form and report all risk issues as they arise while on duty. 17. Assist residents to make complaints on the complaints form, at their request. 18. Be compliant with the IPAS Code of Conduct for staff working in International Protection and Direct provision Centres. 19. Assist in the induction of new staff at the managers request. 20. Maintain stock room and stock items 21. Supervision of other staff undertaking domestic work within the centre in collaboration with the Centre manager. Health & Safety It is the responsibility of all staff to read and comply with the Safety, Health, and Welfare Manual in line with the Safety, Health, and Welfare Act 2005. It is the role of the Receptionist to familiarise themselves with the Health & Safety documents, support their implementation and liaise with residents on this. The Company Safety, Health and Welfare Manual will be issued to all staff as part of the induction process. It is also available at reception any time. Fire Safety It is the responsibility of all staff to read the Fire Safety Policy and familiarise themselves with the Fire Evacuation procedures. All staff have a role to play in the Fire Safety within the premises and should familiarise themselves with theses procedures. The Fire Safety Policy will be issued to all staff as part of the induction process. It is also available at reception any time. Compliance The Shop Keeper will read all Policies and Procedures, understand the processes, and report all identified hazards on the Company Risk Identification Form. Where necessary and appropriate, The Shop Keeper will initiate a risk identification form, for the manager to then undertake a full risk assessment and mitigation plan. The Shop Keeper may be asked to support residents with filling out and submitting Complements, Comments, Complaints from time to time. The Shop Keeper are not a Mandated Person under Children First 2011, However the Shop keeper must adhere to Childrens First Act 2015 and Childrens First National Guidance 2017, and have completed their online Childrens First Training and immediately alert management where they suspect there may be a child welfare concern. The Shop Keeper will be expected to be well versed in the Safeguarding Vulnerable Persons at the Risk of Abuse 2014 and will adapt a No Tolerance, approach within the Horizon House Group. The Shop Keeper in consultation with the Reception Officer or the Centre Manager undertake the delivery of any individualised Safeguarding or PEEP (Personal Emergency Evacuation Plan), in the event of an emergency. Reports It is the responsibility of the Shop keeper to ensure that the following reports are completed and issued on time. Supervision The Shop Keeper will participate in supervision, from the Centre Manager at least twice per year and will have a personal development plan developed in consultation with the Centre Manager. They will have a pay review once per year each September which is performance related.