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Job Description
Seeking experienced Site Facilities Lead to manage operational aspects of PPP Community Nursing Units in Clonmel and Midleton, ensuring high standards and excellent customer relationships.
Design Build Search are working with a specialist service provider in the built environment. With a team of over 500 multi-skilled staff and a turnover of €100 million, they are recruiting for Site Facilities Leads to join their PPP Community Nursing Units.
Responsibilities:
- Manage customer interface within assigned PPP CNU, ensuring high standards in day-to-day site operations
- Build strong relationships with customers, clients, suppliers, and partners, addressing client concerns promptly
- Ensure operational aspects of site are delivered in accordance with SLA, maintaining compliance with statutory, management systems, security, and company policies
- Lead, develop, and retain staff to deliver services, establishing a Continuous Improvement Process
- Organize and facilitate regular Customer Forums and meetings with key stakeholders
- Interact with internal teams to achieve delivery of planned and reactive tasks using best practice
- Support customer and company audits, ensuring optimum results
- Authorize payroll issues concerning staff, verify new starters receive induction training, and complete Objectives, Performance Reviews, and Toolbox talks
Requirements:
- Multi-skilled with relevant experience in a similar environment
- Strong customer service and people management skills
- Knowledge/experience of CAFM and BMS systems
- Experience as an outsourced provider of Facilities Management is desirable
- Health & Safety awareness, IOSH/NEBOSH an advantage
- Understanding of Quality systems, e.g. ISO 9001 accreditation
- Strong understanding of Facilities Management/Building/M&E services
- Commercial awareness
- Competent in compiling and collating site information into weekly and monthly reporting formats