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Job Description
Site Facilities Lead required to manage operational aspects of PPP Community Nursing Units in Clonmel and Midleton, ensuring high standards and excellent customer relationships.
Design Build Search are working with a specialist service provider in the built environment. With a team of over 500 multi-skilled staff and a turnover of €100 million, they are recruiting for Site Facilities Leads to join their PPP Community Nursing Units.
Responsibilities:
- Manage the customer interface within an assigned PPP CNU, ensuring a high standard is maintained in the day-to-day running of the site.
- Build excellent relationships with customers, clients, suppliers, and other partners, guaranteeing a responsive reaction to client concerns.
- Ensure operational aspects of the site are delivered in accordance with the SLA and comply with statutory, management systems, security, and company policies.
- Lead, develop, and retain staff to deliver services, establishing a Continuous Improvement Process that adds value to the business and client.
- Organize and facilitate regular Customer Forums and meetings with key stakeholders, interacting with internal teams to achieve delivery of planned and reactive tasks.
- Support customer and company audits, ensuring optimum results are achieved, and maintain Company records as required.
- Authorize payroll issues concerning staff, verify new starters receive induction training, and complete Objectives, Performance Reviews, and Toolbox talks as per company policy.
Qualifications, Experience & Knowledge:
- Multi-skilled with relevant experience in a similar environment, advantageous.
- Strong customer service and people management skills.
- Knowledge/experience of CAFM and BMS systems.
- Experience as an outsourced provider of Facilities Management is desirable.
- Health & Safety awareness, IOSH/NEBOSH an advantage.
- Understanding of Quality systems, e.g. ISO 9001 accreditation.
- Strong understanding of Facilities Management/Building/M&E services.
- Commercial awareness.
- Competent in compiling and collating site information into weekly and monthly reporting formats.