Job Description
Design Build Search are working with a specialist service provider in the built environment. With a team now consisting of over 500 multi-skilled, directly employed staff, with over 100 clients across all sectors and a turnover of €100 million. They are currently recruiting for a number ofSite Facilities Leads to join our PPP Community Nursing Units (CNU) in Clonmel and Midleton. The successful candidates will be responsible for taking ownership of the operational management and delivery of all facilities management services. This is an active and visible role requiring excellent customer relationship and supplier management skills. This will ensure positive contribution to the performance of the business by promoting a culture of customer care. RESPONSIBILITIES: Manage the customer interface within an assigned PPP CNU; ensuring a high standard is maintained in the day-to-day running of the site Build excellent relationships with the customers, client, our suppliers, and other partners while guaranteeing appropriate and responsive reaction is taken to address all client concerns Ensure that the operational aspects of his/her site are delivered in accordance with the SLA Ensure compliance with all statutory, management systems, security and relevant company and client policies generating a true health and safety culture Efficiently lead, develop, and retain staff to deliver services Establish a Continuous Improvement Process, adding value to both the business and our client As a member of the Facilities Management Team, be a leader and ambassador of the business Organize and facilitate regular Customer Forums and meetings with other key stakeholders as appropriate Interact with all internal teams to achieve delivery of planned and reactive tasks using best practice Support customer and company audits ensuring optimum results are achieved Ensure that Company records are held and updated as required Authorize payroll issues concerning staff within the portfolio of CNUs under post holders responsibility (i.e. overtime, absence etc.) Verify that all new starters receive induction training in line with Company policies and procedures Ensure Objectives, Performance Reviews and Toolbox talks are completed as per standing company policy Any other duties as required as determined by the Company QUALIFICATIONS, EXPERIENCE & KNOWLEDGE: Multi skilled with relevant experience in a similar environment is advantageous Strong customer service and people management skills Knowledge/experience of CAFM and BMS systems Experience as an outsourced provider of Facilities Management is desirable Health & Safety awareness IOSH/NEBOSH an advantage Understanding of Quality systems e.g. ISO 9001 accreditation Strong understanding of Facilities Management/Building/M&E services Commercial awareness Competent in compiling and collating site information into weekly and monthly reporting formats e.g. Energy Management requirements Willingness to assist the wider team on maintenance tasks as required