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Job Description
Handle global customer escalations, detecting and fixing problems, improving product quality and supportability, and adding customer features.
- Responsible for customer escalations, delivering timely communication, and driving conversations to resolve issues.
- Learns and adapts to new technologies, solutions, and customer landscapes.
- Handles unstructured tasks, requiring creative approaches and in-depth evaluation.
- Applies experiences and knowledge to solve complex problems.
- Operates independently, driving results and setting priorities.
- Conveys information to stakeholders at various levels.
- Supports critical and high-visibility customers.
Required Skills:
- Experience in NodeJS, Typescript, Scala, and JavaScript.
- Hands-on experience in Docker and Kubernetes.
- Working experience on major hyperscalers (AWS/Azure/GCP).
- Strong written and verbal communication skills.
- Coding experience in Golang is an advantage.
- Strong aptitude for learning new technologies.
- Collaboration and leadership skills.
- Estimation and planning skills.
- Understanding of computer architecture, data structures, and programming practices.