Job Description
Company Overview
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
Position Overview
The Conversational AI team is looking for a talented Senior Software Engineer to help build products and services that bring the benefits of this technology to Genesys customers.
Key Responsibilities
- Develop high quality, efficient, testable software to implement key product features.
- Support the team in bringing features through the Design, Test, Deploy, Maintain cycle.
- Understand the overall architecture of the product and the wider ecosystem.
- Actively participate in team code reviews.
- Enhance overall team velocity.
- Apply processes appropriately for data security, traceability and information sharing.
Minimum Requirements
- Degree in Computer Science, Software Engineering, Data Science or related disciplines.
- Strong programming skills, particularly in Java.
- 2+ years of experience in Software Engineering.
- Experience with CI/CD processes and technologies.
- Good understanding of object-oriented programming & design.
- Proactive, self-driven, and possessing a growth mindset.
Desirable Skills
- Experience in developing REST APIs using frameworks such as Spring Boot or Flask Rest X.
- Experience with Bot Platforms or Natural Language Understanding concepts and technologies.
- Cloud Native application development, preferably AWS based.
- Python development experience.
Application Process
If a Genesys employee referred you, please use the link they sent you to apply.
Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process, you may reach out to
Equal Opportunity Employer
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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