Job Description
About EdgeTier: At EdgeTier, we help customer care teams by seamlessly blending AI, automation and people. Our award-winning technology helps some of the most innovative companies in the world to deliver better quality customer service and to understand their customers better. We have a huge opportunity to seize. We hope that you can help us get there. EdgeTier is looking for a hands-on Engineering Manager to lead a team of developers building and maintaining a Python and React web application. This will be an exciting role for an Engineering Manager who wants to continue doing technical work and be involved in the design and implementation of new features within our platform. You will be doing: Working with the Product team to scope new features—discussing the feasibility of upcoming features, designing high-level architectural changes, helping define approximate estimates for work involved etc. Meeting clients to discuss issues, feature requests, and configuration/setup of their system. Facilitating sprints—running sprint start/end meetings, retrospectives, standups, and planning meetings. Planning, organising, and helping with releases. Reviewing pull requests. Helping unblock the team when issues arise. Writing code when needed. Making sure our Support function is correctly staffed to handle client issues/bugs. Job Content Breakdown: Planning and architecting new features: 25% Reviewing pull requests: 15% Writing code: 15% Client engagement (meetings, emails, Slack etc.): 15% Internal meetings (removing blockers, helping team members test/deploy etc.): 15% Admin: 10% Meeting/mentoring/hiring team members (team management responsibilities): 5% About you: Have 3 years+ experience as an Engineering Manager or Tech Lead (managing people) Experience working with and meeting clients. 8+ years working in software development. 5+ years of professional Python experience. Strong database knowledge (Postgres preferable). Are deeply curious and like solving problems. Enjoy working in a collaborative and fast-paced environment. Nice-to-Have: Full stack experience (e.g. React) AWS experience—RDS, EC2 etc. We offer: Competitive salary based on your experience. Stock options: we offer stock to all staff. As a rapidly growing investor-backed startup, the value of your stock will rise significantly as the company grows. Education budget: all staff have a budget available to spend as they please on educational content such as online courses or events. Future security: we offer a company-matched pension plan to all of our Ireland-based employees. Opportunity to be part of something great! We are scaling up with a fantastic product, and want you to be part of our success, growing with us in your career. The interview process: Call with our Talent Acquisition Team (15-20 mins) Video call with our CTO and Talent & People Manager to discuss your experience and skill set from a technical and people management perspective. (30-45 mins) Take home assessment (to complete in your own time). Final interview - we’ll walk through your task and ask you to make some changes live on the call. (80-120 mins) Decision! EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted. #J-18808-Ljbffr