Job Description
Mongo DB Engineering Manager needed to lead a team of tools engineers responsible for developing and maintaining applications that streamline support processes and accelerate case resolution. Mongo DB is seeking an Engineering Manager to lead a team of tools engineers responsible for developing and maintaining applications that streamline support processes and accelerate case resolution. The Tools team is responsible for building tools that make our customers successful. Our portfolio includes the support site, internal dashboards to manage case workflows, backend applications to analyze diagnostics data, and many other business-critical applications our teams rely on to work with customers. The ideal candidate would bring a strong technical background and experience managing multi-functional teams of engineers. While this role is focused on managing the team itself, a strong technical background will help provide necessary context for the work and motivations of the team. We are looking to speak to candidates who are based in our office for our hybrid working model. **Candidate Profile** * 10+ years of professional experience, including: + 5+ years of experience managing teams of software engineers + 5+ years of hands-on experience building scalable high-availability systems and integrations * Understanding of agile software development methodologies and test-driven development * Experience managing multiple stakeholders and external vendors and can clearly articulate risks and dependencies on projects * Passion for data-related services and understanding good systems design **Position Expectations** * Manage a team of 8-10 individual contributors, responsible for ensuring their success, aiding their career growth, and facilitating their technical work * Ensure the team is running smoothly by helping to eliminate technical barriers, coordinating with other teams regarding dependencies, and focusing on the overall happiness of the team * Contribute to planning for organizational growth, including allocation of engineering resources, future hiring plans, and assignment of projects * Set team culture by example **Success Measures** * Collaborate with colleagues from various departments * Ability to manage multiple parallel efforts and prioritize resources based upon understanding and interpreting business needs * Effectively capture requirements from non-technical customers and ensure they understand the implementation details * Provide transparency on delivery and process * Research best approaches to implementing workflows that enable our business * Gather and analyze feedback from internal stakeholders * Provide pragmatic solutions for our internal stakeholders * Provide great customer service when interfacing with internal customers